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DNS Configuration Errors
VAT number 05021040877
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If you have purchased the PRO service of your site with DNS Service and therefore the domain you are using has been registered with a third party provider, it is possible that the DNS configuration has not
been performed correctly.
I remind you that the DNS configuration of the your domain must contain all the records listed in our guide Setting DNS Records, and that the reconnection problem is often caused by an error in the A Record or CNAME.
You can check for DNS pointing errors by opening a new tab and searching for your domain with and without www (i.e. you will need to search for your domain such as mariorossi.com and
www.mariorossi.com).
To check the current configuration of your DNS records, you can PING the domain using the commands on your pc or using an online service such as https://pingtool.org/
To check on the online service that the dns records are correct, you will need to enter Target IP / Hostname field the name of your domain (for example mariorossi.com) and then repeat the operation by entering the
name of your domain including www. (for example www.mariorossi.com) In both cases, the IP address of the Record must be 35.190.27.135, as shown in the two images. If you find a different IP address on at least one of the two hostnames, you will need to reconfigure the DNS record by accessing your current provider's DNS configuration panel. All configuration parameters are present in the following guide.
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