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Reconnection Problems
VAT number 05021040877
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If while accessing your editor, you have encountered a reconnection error, it is possible that there is some setting on your network or browser that does not allow connection to your workspace. The causes of
the problem can be multiple but the most cases are represented by the presence of extensions of the browser in use or by an incorrect configuration of the DNS records.
Extensions such as AdBlock, AdGuard, uBlock, etc.
Some extensions that can be added to browsers, such as Chrome, may have the function to block various advertisements or popups, but they could also cause a problem accessing your editor: to verify the problem, you can try to browse your website using an Incognito tab available from the control bar of your browser.
To browse incognito from Chrome and check the problem:
- Click on the Chrome browser management button, marked by
the three dots icon vertical, on the right of the browser bar; Click on New Incognito Window;
- Go to our site and log in to your account. With incognito browsing, none of the extensions present on your browser will be active.
If you have managed to access your workspace, it is very likely that the problem is due to one of the extensions. To remove or disable one of the extensions on Chrome:
- Click on the Chrome browser management
button, marked by the icon with three vertical dots, on the right
of the browser bar;
- Position the mouse on the item Other tools and, from the drop-down menu, select Extensions;
- From the Extensions tab, click on Remove to delete the extension or on the blue activator to the right of each extension to disable it. After disabling or removing an extension, restart Chrome and try logging in again.
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